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Privacy Policy

The purpose of this policy (the “Privacy Policy”) is to make visitors to this website (the “Site”) aware of how The Travel Health Insurance Association of Canada, including its affiliated entities and operations (the “THIA”) collects, uses, manages, and discloses personal information.


Personal Information” is information about an identifiable individual that is not the person’s business contact information or work product information.

Non-personal Information” is data about usage and service operation that is not associated with a specific personal identity. As is true of most websites, THIA collects and analyzes Non-personal Information to evaluate how visitors use the Sites. Non-personal data collected by THIA may include the pages visited on the Site, unique URLs visited within the Site, browser type and IP address. Most Non-personal Data is collected via cookies or other analysis technologies. The Site uses cookies, web beacons and other technologies for data analysis and personalization services.THIA  will not use the information collected to market directly to that person.

Collection and Use of Personal Information

When you visit the Site, we collect limited information about you, such as your email address and the pages you visited on the Site.

The Site also allows you to join as a member by adding your name, email address, mailing address and phone number, which we will use to provide you with additional information about THIA and its services to members.

The information that we collect about you may be used for the following purposes:

  • to create usage and website activity summary statistics;
  • to manage the development and delivery of on-line systems;
  • to direct development and customization of general and online member services;
  • to assist and develop marketing material;
  • to develop marketing related activities; or
  • to manage business development efforts.

Disclosure of Personal Information

Personal information collected by THIA will not be sold to third parties. Personal Information will be used solely for the exclusive use of THIA, however, in order to improve integrity of the data, to assist in maintaining security over the data, or as requested by law, some Personal Information or Non-personal Information may be required to be disclosed.


THIA takes reasonable security measures to protect Personal Information from loss, unauthorized access, destruction, misuse, modification and disclosure. THIA treats your Personal Information with a high degree of regard and awareness for its private nature. Our primary objective is to maintain the integrity and security of all data in our possession.

Privacy Officer

Any questions or complaints about THIA’s collection, use or disclosure of Personal Information through the Site should be directed to the Privacy Officer at .


If you do not consent to having your Personal Information collected, used and disclosed as set out in this Privacy Policy, or if you require further information to make this decision, or if you wish to withdraw consent, please email the Privacy Officer at .